Clear thinkingbefore costly code
I work on the whole journey, from understanding the business to testing the release on every device it ships to. Hire me for one stage or all four.
Mapping the problem
Business Analysis
I test ideas for viability, desirability and feasibility, map your processes and users, and turn what I find into requirements, user flows and a roadmap a team can actually build from.
- Discovery workshops
- Business requirements
- Process & journey maps
- User stories & flows
- Product roadmap
- Scrum / Agile delivery
Building the product
Software Development
Web, mobile and AI products delivered with my team at Skillseeds, from architecture to App Store and Play Store release, in milestones you can see, test and sign off.
- Flutter & React Native apps
- Next.js web platforms
- NestJS APIs
- AI agents & automation
- Payments & integrations
- Store releases
Shaping the journey
Customer Experience
I implement the journeys customers actually touch: onboarding, booking, payments, notifications and support, including AI agents that answer from your own documents on web, WhatsApp, voice and chat.
- Journey mapping
- Onboarding flows
- Support automation
- Omnichannel (web, WhatsApp, voice)
- CX analytics
- Human handoff design
Proving it works
QA & Launch
Every release is tested on every device it ships to, every fix is checked again before it counts, and you get a clean handover with documentation, training and an optional retainer.
- Test plans
- Device QA
- Regression & retests
- Release management
- Documentation & training
- Retainers
Three waysto workwith me
Some teams need an answer, some need a product, some need a steady hand every month. Pick the one closest to where you are.
Consulting
Discovery workshops, requirements, process and CX mapping, product roadmap. For teams that need clarity first.